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CMI mediator Jonathan T. Cooper’s article, Mediation For Claims Professionals - Part 2, was featured in WP Magazine’s March 2022 issue. In part 1 this article, Jon shared some tips and insights on preparing for a mediation. In this final part, he would like to give...

Do you relish or recoil at the thought of a challenge? When you fail at something, do you think it reflects on you as a person or does it simply mean you need to try a different strategy? Do you feel the need to prove...

CMI mediator Jonathan T. Cooper’s article, Mediation For Claims Professionals, was featured in WP Magazine’s February 2022 issue. Jon provides tips and insights to help insurance professionals make the most out of the mediation process. He delves into recurring and challenging issues that insurance professionals...

Human behaviour is fascinating. Whether you think someone’s outlook on life and actions are related to nature or nurture, if we can better understand why we do what we do, it can help us to make better decisions - or at least know why we...

Cooper Mediation